Effective 26 August 2026 · Version 2026-08-26-v1
Booking & Customer Responsibilities
Please provide accurate booking, contact and vehicle information. Before work begins, remove personal valuables and loose items, tell Challis DIY about known damage, delicate aftermarket components or other relevant vehicle issues, and ensure reasonable access to the vehicle at the agreed time.
Payment
Payment is due in full immediately after the detailing service is completed. You may inspect the completed work before payment. Payment can be made using the payment methods offered by Challis DIY at the appointment.
Vehicle Condition & Additional Work
Website prices and estimates assume a vehicle in reasonable, standard condition. If inspection shows that substantially more work is required than reasonably expected, an additional charge may apply.
Examples can include Extra Dirt / Heavy Soiling from $20, excessive sand or mud, excessive bugs or tar, pet hair, excessive stains, additional shampoo or extraction work, and other optional extras selected or approved by you.
Challis DIY will explain the additional work and price and obtain your approval before carrying it out. You will never be charged an undisclosed optional extra without approval.
Cancellations, Rescheduling & No-Shows
Please give as much notice as reasonably possible if you need to cancel or reschedule so the appointment can be offered to another customer. This version of the terms does not impose a cancellation, rescheduling, deposit or no-show fee. Any future cancellation policy will be shown before booking and will apply only when you agree to that version.
Australian Consumer Law
Nothing in these terms excludes, restricts or modifies any right, remedy or consumer guarantee that cannot lawfully be excluded under the Australian Consumer Law.
